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Salesforce Certified Field Service Consultant Sample Questions (Q108-Q113):

NEW QUESTION # 108
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

A. Emergency Policy
B. High Intensity
C. Soft Boundaries
D. Customer First

Answer: C,D

NEW QUESTION # 109
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. The Maintenance Plan for the Account
B. When Service Resources are available for work
C. The Due Date of the Service Appointment
D. The Time Slots for Appointment Booking

Answer: B,D

Explanation:
Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generateand schedule recurring work orders. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5

NEW QUESTION # 110
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

A. Work Types and Skill Requirements
B. Skill Requirements and Entitlements
C. Validation Rules and Work Types
D. Milestones and Service Appointments

Answer: C

NEW QUESTION # 111
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A. work order
B. service appointment
C. service report
D. work types

Answer: A

NEW QUESTION # 112
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A. Auto-generate Work Orders with a 14 day Generation Timeframe.
B. Associate a Required Skill called Site Visit to a Maintenance Plan.
C. Auto-generate Work Orders with a 14 day Generation Horizon.
D. Associate a Work Type called Site Visit to a Maintenance Plan.

Answer: C,D

NEW QUESTION # 113
......

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Salesforce Certified Field Service Consultant Sample Questions (Q108-Q113):

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