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ITIL 4 Foundation Exam is a globally recognized certification program designed to help professionals and organizations understand the best practices for IT service management. ITIL-4-Foundation Exam covers the latest version of ITIL, which is the most widely used IT service management framework in the world. The ITIL 4 Foundation Exam focuses on core principles, concepts, and terminology of the ITIL framework. It is an ideal starting point for professionals who are new to ITIL or want to refresh their knowledge.

ITIL 4 Foundation certification is a valuable credential for IT professionals who want to enhance their knowledge and skills in IT service management. ITIL 4 Foundation Exam certification is recognized globally and is highly valued by employers. IT professionals who are certified in ITIL 4 Foundation are equipped to manage IT services effectively, which can help organizations improve their overall IT performance and achieve their business objectives.

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ITIL 4 Foundation Exam Sample Questions (Q397-Q402):

NEW QUESTION # 397
What ensures that a service provider and a service consumer continually co-create value?

A. Service consumption
B. Change enablement
C. Service offerings
D. Service relationship management

Answer: D

Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=and%20stakeholder%20managemen

NEW QUESTION # 398
Which is an activity in the 'Problem control' phase of problem management?

A. Documenting the steps in workaround
B. Implementing a technical fix to resolve an issue
C. Reviewing incident records to identity trends
D. Re-assessing a known error to manage the ongoing impact.

Answer: A

Explanation:
Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors.
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and service management.
https://www.bmc.com/blogs/itil-problem-management/#:~:text=2.,probability%20and%20impact%20to%20serv

NEW QUESTION # 399
What is the definition of warranty?

A. A means of determining whether a service is fit for use
B. A means of determining whether a service is fit for purpose
C. A means of identifying a result for a stakeholder
D. A means of identifying events that could cause harm or loss

Answer: A

NEW QUESTION # 400
Which practice provides a single point of contact for users?

A. Service desk
B. Service request management
C. Incident management
D. Change control

Answer: A

NEW QUESTION # 401
Which organization delivers output or outcomes of a service?

A. A service consumer delivers outcomes of the service
B. A service provider delivers outcomes of the service
C. A service provider delivers outputs of the service
D. A service consumer delivers outputs of the service

Answer: C

Explanation:
Explanation
An output is a tangible or intangible deliverable of an activity, while an outcome is a result for a stakeholder enabled by one or more outputs1. A service provider produces outputs that allow customers to achieve outcomes2. A service consumer utilizes the outputs and benefits from the outcomes2.

NEW QUESTION # 402
......

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Free PDF Useful ITIL-4-Foundation - Latest ITIL 4 Foundation Exam Exam Vce

ITIL-4-Foundation Test Topics Pdf & Valid ITIL-4-Foundation Exam Duration

ITIL 4 Foundation Exam Sample Questions (Q397-Q402):

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